Privacy Policy

Introduction

cvvv6 ("we", "us", "our") is committed to protecting the privacy and security of all users who access our online casino and sports betting platform at cvvv6.club. This Privacy Policy sets out the manner in which we collect, process, store, and protect personal information submitted by users based in Bangladesh and other jurisdictions.

By registering for or using our platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users aged 21 and above. We do not knowingly collect information from persons under 21 years of age.

Information We Collect

When you create an account, make a deposit, place a bet, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID number or passport details, and a photograph where required for age and identity verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
• Financial information: payment method details including bKash wallet numbers, Nagad account numbers, Rocket account references, Upay details, and bank account information such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. We do not store full card numbers; payment processing is handled via secure third-party gateways.
• Technical information: IP address, device type, browser type and version, operating system, unique device identifiers, and session data collected automatically when you visit our site.
• Behavioural and gaming data: betting history, game session logs, wagering patterns, transaction records, bonus usage, and account activity timestamps.
• Communication data: emails, live chat transcripts, and support ticket records relating to your contact with cvvv6 customer support.

How We Use Your Information

We process your personal data only for legitimate, lawful purposes directly related to our services. The primary purposes for which we use collected information include:

• Account creation and management: to register your account, verify your identity (KYC), enforce age restrictions (21+), and maintain your account preferences and settings.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to verify that payment sources are legitimate.
• Legal compliance and fraud prevention: to comply with applicable laws, to prevent money laundering, to identify fraudulent activity, and to safeguard the integrity of our platform and all users.
• Service improvement and personalisation: to analyse usage patterns, improve our game offerings, tailor promotions relevant to your activity, and enhance the overall user experience for players in Bangladesh.

How We Share Your Information

cvvv6 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information only under the following strictly limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, including payment processors (bKash, Nagad, Rocket), identity verification providers, fraud detection services, and IT infrastructure partners. These vendors are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal and regulatory obligations: if required by law, court order, or at the request of a competent authority, we may disclose the minimum necessary personal information to comply with such obligations.
• Business transfer: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the successor entity, subject to the same level of privacy protection described in this policy.
• Protection of rights: to protect the rights, property, or safety of cvvv6, our users, or others — including sharing information with other companies and organisations for fraud protection purposes.

Cookies and Tracking Technologies

cvvv6 uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform traffic, and personalise content. Cookies are small data files stored on your device when you visit our site. We use the following types of cookies: session cookies (expire when you close your browser), persistent cookies (remain for a set period), and functional cookies (enable site features like keeping you logged in).

You may configure your browser settings to refuse some or all cookies. However, disabling cookies may affect the functionality of certain features on our platform, including your ability to log in and access account-specific content. By continuing to use the cvvv6 platform, you consent to our use of cookies as described in this policy.

Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• SSL (Secure Sockets Layer) encryption applied to all data transmitted between your browser and our servers, ensuring that payment details, account credentials, and personal information travel over an encrypted channel.
• Access controls: internal access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to user data are bound by confidentiality obligations.
• Regular security audits and vulnerability testing conducted to identify and remediate potential weaknesses in our platform infrastructure before they can be exploited.
• Secure data storage: user data is stored on servers with restricted physical and logical access, with regular backups maintained to prevent data loss.

Your Rights

As a user of the cvvv6 platform, you have certain rights with respect to your personal data. You may exercise these rights by contacting our support team at [email protected]. We will respond to your request within a reasonable timeframe. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you, including the categories of data, the purposes for processing, and the third parties with whom your data has been shared.
• Right to rectification: if the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain some data to comply with legal obligations (such as anti-money-laundering record-keeping requirements) even after account closure.

Data Retention

We retain your personal data for as long as your account remains active, or as long as is necessary to fulfil the purposes outlined in this Privacy Policy, whichever is longer. Following account closure, we may retain certain data for a minimum period required by applicable regulations governing financial and gaming records in Bangladesh.

When data is no longer required for the purposes for which it was collected, and no legal retention obligation applies, we will securely delete or anonymise it in accordance with our internal data management procedures.

Third-Party Links

Our platform may reference or display third-party content such as game provider names (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). cvvv6 is not responsible for the privacy practices of third-party game studios, payment processors, or any external organisations. We encourage you to review the privacy policies of any third party whose services you engage with in connection with our platform.

Changes to This Policy

cvvv6 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of our platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed of any updates.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which cvvv6 handles your personal data, please contact our dedicated support team. Our team is available to assist you in English and can be reached at [email protected]. We aim to acknowledge all data-related enquiries within 2 business days and to resolve them within 14 days, in accordance with Bangladesh Standard Time (BST, UTC+6).